The new smart city initiative for Moscow is the 2030 digital strategy which focuses on artificial intelligence following an increase in the automation of services. Moscow wants to establish smarter system, increasing the Russian expertise in AI, computer science and big data to convey a new level of efficiency.
The head of Moscow Smart City, Eldar Tuzmukhametov, part of DIT, stated :
“one of the pillars of the new strategy, is the implementation of AI technologies, as much as possible, in city management. I wouldn’t say that we want to substitute officials as much as possible, but we believe that the technology is well developed and a lot of different processes can be done by machines.”
The aims of this project is to eliminate those physical transactions, Robotic Process Automation (RPA) will be used to control multi-usage tasks. Moscow has also begin to provide some services electronically that is through electronic forms such as enrollment in schools because it is easier to interact with parents electronically.
Tuzmukhametov further added: “We are going to continue this process, because more and more citizens are better adapted to digital channels than to offline ones – this is the core idea.”
Apart from schools, the other places where automation is in progress is in call centers where there will be the usage of chatbots. Moscow is looking to ameliorate the capabilities to make intercommunication more human. It is also aiming to use a chatbot interface for a new mobile app. Chatbots support its users to find the right services without the need to control so many services in one interface.
Implementation of 5G by 2022
Communication infrastructure with 4G, implementation of citywide public wifi are the key elements of Moscow’s success as a smart city. In 2019, Moscow is planning to test 5G having a goal of completing it by 2022. 5G will hold up future services such as VR, video streaming among others which are already being tested in Moscow’s Skolkovo Innovation Cluster.
At start, Moscow’s smart program focal point was on city-wide, large scale systems rather than small projects. But as stated by the head of smart city lab , that this approach is still central today. He said:
“The overall strategy is to do city-wide implementations, because what we see is many other cities focus too much on pilots, and they struggle with the efficiency of the innovations. They do one pilot here, one pilot there, but they give nothing to the city as a big system. So our strategy is citywide implementation only.”
Smart District is a program to develop and test smart buildings along with its infrastructures.
The smart district will aid in developing new strategies for housing repairs and renovation. In the future, Moscow has a renovation program that is to relocate one million citizens over the next ten years in new housing. Therefore, the smart district program will help a lot for these new developments. Tuzmukhametov explained :
“The idea of the smart district is, to find out what are the best and most efficient ways to implement new technologies in existing buildings – smart metering, smart lighting, electric car chargers, technologies to control infrastructure and energy consumption, We completed this work and implemented everything we wanted, and during the next year, this winter and the summer, we will evaluate how efficient the technologies are.”
In a nutshell, the project has a mission to increase the automation of services and shifting to a completely digital provision of services, coupled with a people-centric, data-driven approach. As per the site Forbes.com, Moscow will continue to invest in smart city technologies and in the future, the country will develop more sophisticated sensors in vehicles.